Wimbledon Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Wimbledon Carpet Cleaners provides domestic and commercial cleaning services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation booking the services of Wimbledon Carpet Cleaners.
Company means Wimbledon Carpet Cleaners and its employees, contractors and agents.
Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, end of tenancy cleaning and any other related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related surfaces, as well as specified additional cleaning tasks agreed at the time of booking. The exact scope, including the areas to be cleaned, type of treatment and any special requirements, will be agreed during the booking process and confirmed in the booking confirmation provided to the Client.
The Company reserves the right to decline to provide Services where the Premises or items to be cleaned are unsuitable, hazardous, or in a condition that would make safe and effective cleaning impracticable. In such circumstances, the Company will inform the Client as soon as reasonably possible.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s designated booking channels as advertised from time to time. By submitting a booking request, the Client confirms that they are over 18 years of age and legally capable of entering into a binding contract.
3.2 A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. The Agreement is formed only when the Company confirms the booking. Confirmation may be sent electronically or communicated verbally, and will include the agreed date, time window, and scope of Services.
3.3 The Client must provide accurate information during the booking process, including the type and size of the areas to be cleaned, access details, parking information and any known issues such as heavy soiling, pet contamination or damage. The Company relies on this information to estimate the duration and cost of the Services.
3.4 The Company reserves the right to amend the quoted price if the information provided by the Client is incomplete or inaccurate, or if the condition of the Premises or items differs significantly from that described at the time of booking. Any revised price will be agreed with the Client before work commences.
4. Access and Client Obligations
4.1 The Client must ensure that the Company has clear and safe access to the Premises on the agreed date and time. This includes arranging access with any building management, concierge or third parties where necessary.
4.2 The Client is responsible for ensuring that electricity and water are available at the Premises during the visit, and that sufficient lighting and ventilation are provided for safe working conditions.
4.3 The Client must remove fragile items, valuables and small objects from the areas to be cleaned before the arrival of the Company’s operatives. The Company will not be liable for damage to items that should reasonably have been removed by the Client prior to commencement of the Services.
4.4 If parking permits, visitor passes or paid parking are required for the Company’s vehicle, the Client is responsible for arranging or covering these costs, unless otherwise agreed in writing prior to the appointment.
5. Pricing and Payments
5.1 The price for the Services will be quoted to the Client prior to booking based on the information provided. Unless expressly stated otherwise, all prices are inclusive of labour, equipment and standard cleaning materials.
5.2 The Company may require a deposit or prepayment to secure the booking. Any deposit requirements will be communicated to the Client at the time of booking.
5.3 Payment is due in full upon completion of the Services, unless alternative payment terms have been agreed in advance. Accepted payment methods will be indicated by the Company through its usual communication channels.
5.4 For commercial Clients or Clients with approved credit accounts, invoices are payable within the timeframe agreed in writing. The Company reserves the right to charge interest on overdue invoices at the applicable statutory rate, calculated daily from the due date until the date of payment.
5.5 The Client is not entitled to withhold or set off any part of the agreed price on the basis of complaints or disputes, unless such withholding has been agreed in writing by the Company.
6. Cancellations, Rescheduling and No-Show
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable cancellation charge will be communicated during the booking process and may vary depending on the type and size of the job.
6.2 Where the Client cancels or reschedules a booking without providing the required notice, the Company reserves the right to charge a cancellation fee, which may be deducted from any deposit paid or invoiced separately.
6.3 If the Company is unable to gain access to the Premises at the agreed time due to reasons within the Client’s control, including absence of the Client or failure to provide access instructions, this may be treated as a late cancellation and subject to the same cancellation charges.
6.4 The Company will use reasonable efforts to attend the Premises on the agreed date and within the agreed time window. However, appointment times are estimates and may be affected by factors beyond the Company’s control, such as traffic, weather or earlier appointments overrunning. In the event of significant delay or the need to reschedule, the Company will notify the Client as soon as reasonably practicable.
6.5 The Company reserves the right to cancel or suspend Services where performing them would pose a risk to health and safety, where the Premises are not fit for purpose, or where the Client is in breach of these Terms and Conditions. Any fees for work already carried out will remain payable.
7. Client Satisfaction and Complaints
7.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any event, within a reasonable time after completion.
7.2 The Client should allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues. This may involve a re-clean of the affected area or another suitable remedy at the Company’s discretion.
7.3 The Company will not be liable for any alleged defects or issues reported more than a reasonable time after completion of the Services, particularly where subsequent use of the Premises or third party interventions may have affected the condition of the cleaned items.
8. Liability and Limitations
8.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.
8.2 Subject to the above, the Company’s total liability to the Client arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Client for the specific appointment during which the event giving rise to the claim occurred.
8.3 The Company will not be liable for:
a. Normal wear and tear or pre-existing damage, including discolouration, fading, shrinkage, loose seams, weak fibres or other conditions that may become apparent after cleaning.
b. Damage arising from hidden defects, inadequate installation, improper manufacturing, or items labelled as unsuitable for conventional cleaning methods.
c. Any loss of profits, loss of business, loss of contracts, loss of opportunity, loss of anticipated savings or any indirect or consequential loss or damage.
8.4 The Client is responsible for informing the Company of any known issues that may affect the cleaning process, such as previous damage, colour instability, use of inappropriate cleaning products or the presence of delicate materials. The Company shall not be liable for damage where such information has not been disclosed.
8.5 The Company does not guarantee complete stain removal. Certain stains may be permanent and cannot be fully removed by any cleaning process. The Company will exercise reasonable care and skill but will not be liable where stains persist despite appropriate professional treatment.
9. Health, Safety and Conduct
9.1 The Company operates in accordance with applicable health and safety requirements. The Client agrees not to request or insist on any work that would contravene safe working practices or legal obligations.
9.2 The Client must ensure that children and pets are kept away from the work areas and equipment during the provision of Services, and until carpets, rugs and upholstery are fully dried where relevant.
9.3 The Company reserves the right to withdraw its operatives and terminate the visit immediately where they are subjected to abusive, threatening or inappropriate behaviour. In such cases, fees for work already carried out remain payable and cancellation fees may apply.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle waste, including extracted water, soiling and disposable materials, in accordance with relevant environmental and waste management regulations.
10.2 Any specialist or hazardous waste arising from the Services will be dealt with in compliance with applicable legislation. Where additional costs are incurred for the handling or disposal of such waste due to the condition of the Premises or items, the Company reserves the right to pass on these reasonable costs to the Client, subject to prior notice where practicable.
10.3 The Client agrees not to request any method of waste disposal or discharge that would be contrary to legal or environmental requirements, including the improper disposal of chemicals or contaminated water.
11. Property and Risk
11.1 All equipment and cleaning materials supplied by the Company remain the property of the Company at all times. The Client shall not use or operate the Company’s equipment without express permission.
11.2 Risk of accidental damage to the Client’s property remains with the Client, except where such damage is caused directly by the proven negligence of the Company’s operatives.
11.3 The Client is responsible for the security of the Premises throughout the visit. Where keys or access devices are entrusted to the Company, they will be used solely for the purpose of providing the Services and will be treated with reasonable care.
12. Force Majeure
12.1 The Company shall not be liable for any delay in performing, or failure to perform, its obligations where such delay or failure is due to events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power outages, accidents, public health restrictions or other emergencies.
12.2 In such circumstances, the Company will use reasonable endeavours to notify the Client and to rearrange the Services as soon as practicable.
13. Variations and Severability
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Continued use of the Services after changes have been notified constitutes acceptance of the revised terms.
13.2 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By booking Services with Wimbledon Carpet Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
