UK Service Terms and Conditions

These Service Terms and Conditions set out the basis on which our services are supplied to customers in the United Kingdom. By making a booking, confirming an order, or accepting a quotation, you agree to be bound by these terms. Please read them carefully before proceeding. They are designed to be clear, fair, and consistent with applicable UK consumer and business law.

In these terms and conditions for services, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “customer” mean the person, business, or organisation receiving the services. These terms apply to all standard service requests unless we agree otherwise in writing. Any variation must be confirmed by us in writing to be valid.

By booking our services, you acknowledge that the scope of work, timing, price, and any special requirements have been discussed and accepted. If any part of these service terms is unclear, you should ask for clarification before the booking is confirmed. Your continued use of our services indicates acceptance of the latest version of these conditions, as updated from time to time.

1. Booking Process

All bookings are subject to availability and acceptance. A booking request may be made by phone, email, online form, written instruction, or other method we make available. A request does not guarantee acceptance. We may need additional information before confirming the appointment or service date, including access details, service location, and a description of the work required.

Once we have reviewed the request, we may provide a quotation, estimated price, or service specification. A booking is only confirmed when we have issued written confirmation or otherwise accepted the request. Where a deposit is required, the booking may remain provisional until the deposit has been received in full. We reserve the right to refuse or reschedule a booking where the requested service is outside our operational capacity, unsafe, unlawful, or incomplete in information.

If the service depends on site access, parking, permits, keys, or other arrangements, you are responsible for ensuring these are available at the agreed time. Delays caused by missing access, incorrect information, or unsuitable conditions may affect the booking and could result in additional charges. We may also need to change the schedule if materials, weather, staff availability, or health and safety issues require it.

2. Payments and Charges

Unless otherwise agreed, prices are stated in pounds sterling and may be quoted inclusive or exclusive of VAT, depending on the service and customer type. Any quotation is based on the information supplied at the time and may be revised if the scope changes, unforeseen issues arise, or the site conditions differ from what was described. Additional work will not normally be carried out without your approval, unless necessary to protect safety, prevent damage, or complete the agreed service effectively.

Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit, part payment in advance, or full payment before the service begins. Unless agreed otherwise, invoices are due within the period stated on the invoice. Late payment may result in suspension of services, recovery action, or interest and costs where permitted by law. You are responsible for ensuring funds are available when payment is due.

3. Cancellations, Changes, and No-Shows

You may request to cancel or amend a booking by providing notice as early as possible. Cancellation rights, where they apply, may depend on whether the service has already started, whether materials have been ordered, and whether the booking was made in person, online, or by another method. If you cancel after we have committed resources, a reasonable charge may apply to cover administration, reserved time, supplies, or third-party costs.

Where a customer fails to attend, does not provide access, or refuses the agreed service without reasonable cause, we may treat the booking as cancelled and charge the applicable fee. If we need to cancel or rearrange for operational, safety, or legal reasons, we will use reasonable efforts to notify you promptly and offer a new date or refund any amount due for services not provided. We are not responsible for losses caused by unavoidable disruptions outside our reasonable control, subject always to your statutory rights.

4. Service Standards and Customer Responsibilities

We will carry out the services with reasonable care and skill, using appropriate personnel and methods for the agreed work. You agree to provide accurate information, safe access, and any instructions necessary for us to perform the service properly. Where your cooperation is required, delays or failures in cooperation may affect performance and may lead to extra charges or a revised timetable.

It is your responsibility to ensure that the service area is safe, reasonably accessible, and free from hazards unless we have expressly agreed to manage those hazards as part of the service. If we identify conditions that could place staff, property, or the public at risk, we may pause or stop the work until the issue is resolved. We may also refuse to continue if doing so would be unsafe or unlawful. This may include situations involving structural risk, contamination, electrical danger, or unstable waste storage.

5. Liability and Limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we shall not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from your own instructions, misuse, or failure to follow advice.

Where we are found liable for any claim relating to the services, our total liability shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. We are not liable for damage caused by pre-existing defects, hidden conditions, inaccurate information supplied by you, or events beyond our reasonable control. Any recommendation or estimate provided by us is given in good faith but does not amount to a guarantee unless expressly stated.

6. Waste Regulations and Environmental Compliance

Where our services involve removal, handling, transport, or disposal of waste, both parties must comply with applicable UK waste regulations and environmental duties. We will manage waste in accordance with the law and only using lawful routes and authorised facilities where required. You must provide accurate information about the type, quantity, and condition of any waste or materials to be removed, including whether any items are hazardous, contaminated, sharps, chemicals, electricals, or otherwise restricted.

You remain responsible for declaring waste truthfully and for ensuring that any materials handed over are legally suitable for collection or disposal. We may refuse to handle waste that is misdescribed, unsafe, illegally stored, or outside the scope of the agreed service. If additional controls, packaging, segregation, or licensing are needed, extra fees may apply. You must not request disposal in a way that would breach environmental law or create a risk to health, safety, or the environment.

7. Property, Materials, and Title

Unless we expressly agree otherwise, any materials supplied by us remain our property until paid for in full. Risk in supplied goods may pass at the time specified in the quotation or on delivery, depending on the nature of the service. If you supply materials yourself, you are responsible for their quality, suitability, and compliance. We do not accept liability for defects in customer-supplied items, except where caused by our negligence.

If any item is left on site, collected, or replaced as part of the work, you should inspect it promptly. Claims for missing or damaged items should be raised as soon as reasonably possible, and in any event within a reasonable period after the service is completed. We may take photographs or keep records for proof of completion, quality control, and dispute handling, where lawful and appropriate.

8. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the issue promptly so we can investigate and, where appropriate, put matters right. We may ask for photographs, notes, or other information to help us understand the complaint. Nothing in these terms prevents you from exercising your statutory rights, including rights relating to services not carried out with reasonable care and skill.

Where a dispute cannot be resolved informally, both parties agree to act reasonably and attempt to settle the matter without unnecessary delay or cost. This may include negotiation, written representations, or other proportionate dispute resolution steps before formal proceedings are started.

9. Force Majeure

We shall not be in breach of these terms if performance is prevented or delayed by events beyond our reasonable control, including severe weather, illness, fire, flood, transport disruption, industrial action, power failure, acts of government, or shortages of materials. If such an event occurs, we will use reasonable efforts to minimise disruption and resume services as soon as reasonably practicable.

10. Governing Law and Jurisdiction

These UK service terms and conditions are governed by the laws of England and Wales, unless mandatory local law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides you with the right to bring proceedings in another part of the UK. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force.

These terms form the complete agreement between the parties in relation to the relevant services and supersede any prior discussions, statements, or representations, except where expressly incorporated in writing. No person other than the parties shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless we expressly agree otherwise.

11. Final Provisions

We may update or amend these service conditions from time to time to reflect changes in law, operational practice, or the nature of the services offered. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or agreed in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms.

These terms are intended to support a transparent and professional service relationship. They should be read together with any quotation, order confirmation, service specification, or written instruction that applies to your booking. If there is any inconsistency, the more specific written agreement will take priority to the extent permitted by law.